At Ombra Altas Very Own, we want you to experience our jewelry-inspired earplugs with absolute confidence.

If they’re not the right fit for you — even after trying them — we’ve made returning them simple, fair, and worry-free.

We offer a 30-Day Risk-Free Return, which means you have 30 days after receiving your order to request a return.

Yes — you can use them during this period. What matters most is your comfort and peace of mind.


Eligibility for Returns

To be eligible for a return:

• The earplugs must include all original parts (earplugs, silicone tips, carry case, and all other accessories).
  
• Light use is completely fine — they are risk-free for a reason.
  
• Excessively damaged, incomplete, or heavily misused items may not qualify.

How to Start a Return

Everything is handled manually via email — no portals or accounts needed.

Please email: ombraaltasveryown@gmail.com

Subject line: Return – [Your Order Number]

Include in your message:

• Your order number
  
• Your name
  
• A short explanation (optional, but helps us improve)

We will reply with:

• Confirmation
  
• The return address
  
• Simple next steps

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, wrong colour/variant, defective, or damaged on arrival).
  
• Once you email us, we’ll inform you of the estimated return shipping cost (if applicable).
  
• If we’re at fault, we cover the return shipping.
  

Note:
Customs or courier delays are outside of our control and are not considered a valid reason for refund.


Order Arrives Wrong, Defective, or Damaged

If something is not right, please contact us within 14 days of delivery at ombraaltasveryown@gmail.com.

Eligible issues:

• Wrong colour or variant
  
• Damaged on arrival
  
• Defective product
  

We will cover return shipping and provide either:

• A replacement, or
  
• A full refund

Refunds

Once your return is received and inspected:

• You’ll receive an email confirming approval or rejection.
  
• If approved, your refund will be issued to the original payment method within 7 business days.
  
• Refund timing varies depending on your bank or payment provider.
  

Important:
Original shipping fees (if any) are non-refundable unless the return is due to our fault.


Exchanges

If you want a different colourway or variant:

Email us at ombraaltasveryown@gmail.com.

We will:

1. Confirm availability
   
2. Share the return shipping cost (if applicable)
   
3. Guide you through the simple exchange steps
   

Once we receive your returned item:

• We issue store credit equal to your original purchase
  
• You place a fresh order for your preferred item

When We May Decline a Return

Returns may be refused if:

• The item is returned after the 30-day window
  
• Significant parts are missing
  
• The product is heavily damaged beyond normal trial use
  
• Returned to an address other than the one we provide via email

Order Modifications or Cancellations

Orders begin processing quickly — sometimes within hours.

If you need to edit or cancel your order, contact us as soon as possible at ombraaltasveryown@gmail.com.

If the order hasn’t shipped yet, we’ll do our best to accommodate changes.

We recommend double-checking your shipping details before completing checkout.


Contact Us

For any questions or support, our team is here to help:

ombraaltasveryown@gmail.com

We reply 7 days a week.